When it comes to owning a small business and having less than 20 employees, we often put marketing on the back burner. When it comes to Social Media Marketing we definitely do not have the time. But, should we make the time? Businesses have found (both small and large) that social media marketing is something that everyone should be paying attention to. This gives you a direct line to your clients and customers. More then 50% of the population will have a profile on a social network. More and more of our customers and clients are coming to us through digital means. Posting on a regular basis to social media sites and updating your blog holds great value to business and even greater value to small business. Informing clients and customers about sales, specials, and other promotions helps to promote customer loyalty. It also gives a cool new way for the best marketing tool there is to bolster your business (Word of Mouth Marketing). Customers can easily share your information with friends and followers giving you a direct line to new prospects.
So, how much time is enough? Well that really depends on you. Many experts say that you should devote five to ten hours a week to social media marketing. I say, if you need to, start off slow. Devote at least two hours a week to posting on social media sites and/or updating your blog. You can post information that you have found on other websites that you think will be helpful to your customers on Facebook or Twitter even if you don’t have an article or something else to post yourself. Once you start, you will get the hang of it. You do not have to have complete articles for each post. You can even post a favorite quote or an answer to a question that you recently received from a customer. This creates a dialogue between you and your customers. This also shows how involved you are with your customers and that you are dedicated to making sure that they receive the level of service they deserve.
Social media will not be immediately beneficial for everyone. It takes time and dedication to see a result from using social media as a marketing tool for most. It really depends on the services or products that your company offers. Do not use social media to Sell Sell Sell! It should be used to inform and keep in contact with your customers and prospects. You will find that an open dialogue will go a long way with future sales and customer loyalty.